Returns and Exchanges

Corset, Shoes and Clothing Return Policy:

Since ordering clothing can be intimidating, we want to you to breathe easy with our simple return policy. You can request a return by logging into your account requesting it. Once approved, all you have to do is mail the item back to us along with your name and order number, as long it complies with the guidelines below!! Items ordered from our clearance section are not eligible for return unless otherwise approved!

All items MUST be returned within 21 days of shipment. Please check our blog if you need help with sizing, or ask for help.

 Steps to requesting a return: 

1. Log into your store, then go to My Account.

2. Click Completed to see a list of all completed orders.

3. Find the order they wish to return, then click Return Item(s) next to View Order Details.

4. Fill out the following items on the return request.

5. Lastly, Click Submit Return Request.

-Once its is approved, you just send it back along with your name and order number! Once received, you will be issued store credit for the amount of the items cost. You may then reorder the correct size, or anything else you wish! 

 Should you find your corset, shoes, or clothing is not your soul mate, please return it to us following these simple GUIDELINES:

• All returns must be received within 21 days of receiving order. Only store credit is issued on returns / exchanges.

• Clearance section items may not be returned, as they are heavily discounted manufacturing samples.

• Only store credit is issued on returns / exchanges.

• Corsets or any clothing must be returned clean and unworn. Any item returned with smells, staining, or any kind of damage are not eligible for return and store credit.

• Due to health and safety laws, we cannot accept returns on any panties, hosiery, or other intimate items.

• Please email us about your return to let us know its coming and include your full name, address and order number. Your return will still be accepted without an email, as long as it complies with the above.

• Mail your return via USPS to the address listed below and please get a tracking number so you know when we receive it. Unfortunately, we cannot refund corsets that the mail service loses or damages.

• Returns are processed within 5-7 business days of return package receipt.

• Your original order amount will be issued as store credit, minus shipping, and a new order will need to be placed for your new size or entirely different item as you like.  Please be aware there might be a price change in your item since it was originally ordered or if on sale when purchased and you will be responsible for any price difference.

• Cancellations are not available after 24 hours have passed since an order was placed.

• Returns due to color variation are not allowed or accepted - we can not control color perceptions or variations due to an individual's eye, viewing screen, natural variation in dyes used for material used, etc.

Avoid returns in advance by taking advantage of our blog article on how to size your corset correctly. Additionally, you can always try our free corset consultations.

Lingerie and Intimates Return Policy:

• Due to health and safety issues try on all lingerie or intimates over undergarments.
• All lingerie and intimates must be returned with all tags still attached in new condition.
• Any evidence of wear, staining, smell, etc will result in your return for store credit being rejected.

Returns and Manufacturing Samples:

• Because they are already heavily discounted, manufacturing samples and returns are currently non-returnable. Please make sure you have the right size first.

Please send returns to:

The Violet Vixen
Returns Department
3005 S. Lamar Blvd.
Unit D109-414
Austin, TX 78704

Please email us about your return as a heads or if you have an questions at:

info@thevioletvixen.com