Returns and Refunds

Hassle Free Corset Return Policy:

Since ordering a corset can be intimidating, we want to you to breathe easy with our "hassle free" return policy on corsets.  Check our blog if you need help with sizing, or ask for help.

Should you find your corset is not your soul mate, please return it to us following these simple guidelines:

• Corsets must be returned clean and unworn within 21 days of shipment date.

• Any corsets returned with smells, staining, or any kind of damage are not eligible for return or refund.

• Due to health and safety laws, we cannot accept returns on any panties, hosiery, or other intimate items.  If a g-string or other panty was included with your corset order, do not return it.

• Please email us about your return and include your full name, order number, address and phone number.

• Mail your return via USPS to the address listed below and please get a tracking number so you know when we receive it. Unfortunately, we cannot refund corsets that the mail service loses or damages. (Do not use UPS or FedEx as they do not deliver to P.O. Boxes).

• Returns are processed within 5-7 business days of return package receipt.

• Refunds can only be issued to your original payment method or in the form of store credit. Unfortunately, exchanges are not available, so different sizes will need to be processed under a new order number.  Your original order amount will be issued as store credit, minus shipping, and a new order will need to be placed for your new size.

Avoid returns in advance by taking advantage of our blog article on how to size your corset correctly. Additionally, you can always try our free corset consultations.

Other Product Returns:

• Returns received in damaged or worn condition will not be credited.

• When returning shoes or boots, please place them in a protective shipping box. Do not damage or markup the original shoe box as we cannot issue a refund if the box is damaged.

• Face-Lace products are not returnable if they have been opened.

• Eyelashes are not returnable if they have been opened.

• Hosiery, pantyhose, and other intimates are not returnable due to health and safety laws, and are subsequently not returnable.

Please send all returns/refunds to:

The Violet Vixen
Returns Department
3005 S. Lamar Blvd.
Unit D109-414
Austin, TX 78704

*** Do not send your return via UPS or FedEx as they can not deliver to a PO Box ***

Please email us about your return:

service@thevioletvixen.com